Help & FAQs
Looking for a quick answer? This page covers our most common questions, including products, orders and delivery. If you need a hand with anything else, just get in touch.
Product
What are the Ducky Zebra clothes made from?
All of our Ducky Zebra clothes are made from GOTS (Global Organic Textile Standard) certified organic cotton. No harmful chemicals are used in the growing of organic cotton, and it emits up to 46% less greenhouse gases than non-organic. You can read more about organic cotton on our values page.
What is organic cotton?
Cotton is a plant, usually grown in tropical and subtropical regions, and is one of the largest non-food crops. The fluffy fibre is picked and then spun into thread. Once woven it becomes a soft, breathable material, and makes up around half of the world’s textiles.
Unlike conventional cotton, organic cotton is grown without toxic chemicals and pesticides. Instead, natural methods are used to nurture the soil and protect the crops from pests and disease. Want to learn more? Or understand the benefits of organic cotton? Take a look at our page, made from organic cotton
What does GOTS mean?
GOTS stands for Global Organic Textile Standards and it’s regarded as the world’s leading certification for textiles made from organic fibres.
There are a number of certifications for ‘Organic Cotton’, many of which fail to check the product is organic from start to finish. This could mean that the fibres have been grown organically, but the dyes and manufacturing process aren’t organic. Or a product might claim to be ‘organic’ but only contain a small percentage of organic cotton in the finished item. The generic label ‘organic cotton’ isn’t clear or comprehensive enough.
What makes GOTS different? The GOTS certification checks the product is fully organic from start (at the farm) to finish. This includes the seeds used to grow the cotton, the process of harvesting, the use of raw materials, the manufacturing process, right through to the labels and packaging.
Plus, unlike other certifications, it also includes important checks around the conditions and rights of the workers. In a complex industry, where supply chains aren’t always transparent, this level of rigour brings huge reassurance.
Want to discover more? Check out our blog post on what it means to be GOTS certified.
Where are Ducky Zebra clothes made?
We're proud to be working with our manufacturing partner, Shine Organic Clothing Company, based in south India. Not only are they highly skilled and GOTS certified, but they're also passionate about creating clothes sustainably.
Under the GOTS certification, the factory is checked to make sure workers have a safe and clean working environment and that they’re paid fairly.
Read more about Shine Organic Clothing Company and meet the team that make our clothes.
What washing instructions do you recommend?
We recommend you machine wash your Ducky Zebra clothes at 30 degrees with similar colours. Please check the individual care labels on your clothes, as the instructions may vary from item to item.
How do I know which size to buy?
Check out our handy size guide for more information on our sizing.
Unisex & Gender-Neutral Clothing
What is unisex children's clothing?
Unisex children's clothing is designed to be worn by any child, regardless of gender. The term describes who a garment is for, rather than what it should look like.
Many people associate unisex clothing with beige, grey or muted colours, but there is nothing in the definition of unisex that requires a particular colour palette. A bright yellow sweatshirt can be just as unisex as a beige one if it is designed for all children to wear and enjoy.
At Ducky Zebra, we create playful unisex children's clothing that focuses on comfort, colour and durability rather than traditional ideas about what boys and girls should wear.
To explore the history of unisex children's clothing and how ideas around colour and gender have changed over time, read our guide: What Does Unisex Children's Clothing Really Mean?
What is the difference between unisex and gender-neutral clothing?
You'll often see unisex and gender-neutral used interchangeably - and that's how we use them at Ducky Zebra too, because it reflects how many parents naturally talk about children's clothing.
There isn't one universally agreed definition. Broadly speaking, unisex clothing refers to clothing designed to be worn by anyone, regardless of gender.
Gender-neutral clothing often goes a step further by avoiding traditional gender stereotypes in its design, marketing or categorisation.
In practice, the distinction isn't always clear, and different brands, researchers and writers use the terms differently. At Ducky Zebra, we're less interested in the label than the outcome. We design colourful, playful clothing that any child can wear without assuming that certain colours, prints or interests belong to boys or girls.
For us, gender-neutral doesn't mean colour-neutral. It means clothing that's free from unnecessary stereotypes.
Are unisex children's clothes always beige or neutral colours?
No. One of the biggest misconceptions about unisex children's clothing is that it must be beige, cream, grey or otherwise colour-neutral.
While many brands use muted colours to signal that a garment can be worn by any child, colour itself has nothing to do with whether clothing is unisex. A bright yellow sweatshirt can be just as unisex as a beige one if it is designed to be worn and enjoyed by all children.
At Ducky Zebra, we believe that gender-neutral doesn't mean colour-neutral. Children experience a world full of colour, imagination and curiosity, and their clothing can reflect that too.
Our prints and colour palettes are inspired by nature, wildlife and the colours children are naturally drawn to, rather than assumptions about which colours belong to which gender.
If you'd like to explore why beige has become so strongly associated with unisex children's clothing, read our article: The Algorithmic Beige Bias: Why AI Thinks Unisex Baby Clothes Must Be Colourless.
How does Ducky Zebra design clothes that are free from gender stereotypes?
Many children's clothing brands still rely on familiar stereotypes. Girls' clothes are often pink, cute and focused on kindness, while boys' clothes are often blue, adventurous and focused on confidence.
At Ducky Zebra, our design philosophy is built around helping all children develop both kindness and confidence, regardless of gender.
That's why our prints often show animals working together, helping one another and forming friendships, while also exploring, discovering and going on adventures. We deliberately bring together characteristics that are often separated in traditional childrenswear.
We believe kindness shouldn't be seen as a "girl" trait, and confidence shouldn't be seen as a "boy" trait. Both are important qualities for every child.
Our aim is to create playful, colourful clothing that gives every child the freedom to see themselves as kind, curious, adventurous and confident.
To learn more about our approach, visit our Free From Gender Stereotypes page.
Ordering
I've placed more than one order. Can you combine them?
We're afraid it's not possible to combine your orders. However, if your orders have not yet been despatched we can cancel them and you can place a new one. If this is the case, please email us at hello@duckyzebra.com.
Can I send something as a gift to someone?
Yes you can. Just choose 'add a new address' when you reach the delivery page during checkout and pop in their details. You can also add a personalised gift note, which we will add to their order.
What if I have two discount codes?
You can only apply one discount/promotion code at any one time. So, if you have two discount codes, they will need to be used across two separate orders.
Delivery
How much is delivery?
Our delivery costs vary, depending on where you live, and how quickly you want to receive your package. Take a look at our Delivery and Returns page for a breakdown of our costs.
Do you deliver overseas?
Yes, we ship all over the world. Take a look at our Delivery and Returns page for more information.
Who do you send your orders with?
All of our orders are wrapped in eco-friendly packaging and are delivered by the Royal Mail.
Returns
Can I return my product?
We hope you love your items as much as we do. But, if there’s any reason you’re not satisfied with your order, we're happy to offer a full refund. Please check out our Delivery and Returns page for more information.
Do you offer free returns?
We're afraid not. Take a look at our Delivery and Returns page to get all the info you need on returning items, and to download a returns form.
Can I exchange a product?
At the moment, we do not offer exchanges. Instead, please return the item(s) you no longer want, and start the order process again for the alternative size or style. Why? We're a small business with low stock levels. This is great news for avoiding waste. But, it makes things like exchanges difficult, as we might not have the alternative size or style you're looking for.
What if a Ducky Zebra gift is the wrong size? Can I (or the person I've gifted it to) exchange it?
At the moment, we do not offer exchanges. Instead, the item(s) will need to be returned, and the order process re-started for the alternative size or style. Why? We're a small business with low stock levels. This is great news for avoiding waste. But, it makes things like exchanges difficult, as we might not have the alternative size or style you're looking for.
Other
What is the Ducky Zebra pre-loved programme?
Our clothes are made from high quality fabric, and are designed to last and pass on to siblings and friends. But what if you don't have anyone to pass them onto? Well, our pre-loved programme allows you to recycle your Ducky Zebra clothes by returning them to us. We’ll then pass them on to the Oxford Baby Bank for reuse. In exchange, and as a thank you, we’ll give you 15% off your next purchase. This programme helps spread kindness, while reducing the number of clothes that may end up in landfill.
Want to find out how the programme works? Check out our pre-loved clothes page.
What steps are you taking to be sustainable?
The fashion industry accounts for 10% of global carbon emissions and nearly 20% of wastewater. In the UK an estimated 350,000 tonnes of clothing ends up in landfill every year. This is not sustainable. At Ducky Zebra we're passionate about reducing our environmental impact, working ethically and being transparent.
Check out our People and Planet page for more information on the steps we're taking.
Contact
Still have questions? We're happy to help! Please email us at hello@duckyzebra.com and we will get back to you within 24 hours.