Refund policy

Need to return your items?

We hope you love your items as much as we do. But, if you need to return them, we're happy to offer a full refund. 

All returned clothes must be unworn, unwashed and in their original condition, with all the right labels and packaging. To return them, you just need to follow the steps below:

• Contact us at hello@duckyzebra.com with the details of your return, including your order number
• For UK customers we'll then email you a free returns label to print and attach to your package
• For International customers we'll provide details of our returns address. You will need to cover the cost of postage.
• Fill in the returns form that came with your package, so we know where it has come from. Lost the form? No worries, you can get another one here
• Send the item(s) back to us within 21 days of receipt
• Please make sure you get a proof of postage receipt. If your return doesn't reach us and you don't have proof you sent it, we're afraid we won't be able to refund you.

Assuming you have followed the steps above, refunds will be processed within 10 working days of receipt (hopefully sooner) and you will receive confirmation of your refund via email.

Exchanges

At the moment, we do not offer exchanges. Instead, please return the item(s) you no longer want, and start the order process again for the alternative size or style. Why? We're a small business with low stock levels. This is great news for avoiding waste. But, it makes things like exchanges difficult, as we might not have the alternative size or style you're looking for.