We do a dance of joy every time you order from Ducky Zebra, thank you! We work hard to wrap your clothes and send your parcels as quickly as possible. 

We work Monday to Friday (excluding bank holidays), and we dispatch all orders within 2 working days. All of our orders are wrapped in eco-friendly packaging and are delivered by the Royal Mail.

UK delivery

We offer free standard delivery on all UK orders over £30.

For orders below £30 our standard delivery (3-5 working days) costs £2.99.

If you'd like your clothes sooner, you can opt for first class, (1-3 working days) costing £4.50.

Are you just ordering a greeting card? If so, standard UK delivery on greeting cards alone costs £1.50.

All of our UK deliveries are untracked. If you would like your delivery to be tracked, please email us at hello@duckyzebra.com, and we'll let you know the cost.

European delivery

We have a flat rate delivery option for all European orders of £10.00 (plus your country’s import & duties), which takes 5 - 10 working days. Your order will be fully tracked.

Ducky Zebra cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order.

International delivery

We have a flat rate delivery option for all International orders of £16.00 (plus your country’s import & duties), which takes 7 - 14 working days. Your order will be fully tracked.

We'll do our best to deliver all International orders, but it's not always that simple. If you live in a beautifully remote region there could be some issues. If so, we'll let you know.

Ducky Zebra cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order.

Need to return your items?

We hope you love your items as much as we do. But, if there’s any reason you’re not satisfied with your order, we're happy to offer a full refund. 

If you'd like to return an item you just need to follow the steps below:

  • Send the item(s) back to us within 21 days of receipt
  • All clothes must be unworn, unwashed and in their original condition, with all the right labels and packaging
  • Fill in the returns form that came with your package, so we know where it has come from. Lost the form? No worries, you can get another one here
  • Send your items back to us at the following address: Ducky Zebra Returns, 4 Temple Street, Oxford, OX4 1JS, United Kingdom
  • Please make sure you get a proof of postage receipt. If your return doesn't reach us and you don't have proof you sent it, we're afraid we won't be able to refund you.

Assuming you have followed the steps above, refunds will be processed within 10 working days of receipt (hopefully sooner) and you will receive confirmation of your refund via email.

Exchanges

At the moment, we do not offer exchanges. Instead, please return the item(s) you no longer want, and start the order process again for the alternative size or style. Why? We're a small business with low stock levels. This is great news for avoiding waste. But, it makes things like exchanges difficult, as we might not have the alternative size or style you're looking for. 

Any questions?

If you have any questions about our deliveries or returns, please drop us an email at hello@duckyzebra.com and we'll do our best to help you.