Shipping policy
We work Monday to Friday (excluding bank holidays), and we dispatch all orders within 2 working days. All of our orders are wrapped in eco-friendly packaging and are delivered by the Royal Mail.
UK delivery
We offer free standard delivery on all UK orders over £30.
For orders below £30 our standard delivery (3-5 working days) costs £3.
If you'd like your clothes sooner, you can opt for first class, (1-3 working days) costing £4.50.
All of our UK deliveries are untracked. If you would like your delivery to be tracked, please email us at hello@duckyzebra.com, and we'll let you know the cost.
European delivery
We have a flat rate delivery option for all European orders of £9.00 (plus your country’s import & duties), which takes 5 - 10 working days. Your order will be fully tracked.
Ducky Zebra cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order.
International delivery
Smaller packages cost £10.50 (plus your country’s import & duties) and larger packages cost £18.50 (plus your country’s import & duties). Both options take 7 - 14 working days. Your order will be fully tracked.
We'll do our best to deliver all International orders, but it's not always that simple. If you live in a beautifully remote region there could be some issues. If so, we'll let you know.
Ducky Zebra cannot be held responsible for local customs and duty charges on any items purchased through our website. If you are ordering outside the UK, you are responsible for paying the customs and duty that may be added on delivery of your parcel. If you are unsure of these charges please check before placing your order.
